You know how much they cost. This is not a simple sofa from IKEA for ten thousand. You need to go into the Askona salon prepared, because the prices for sofas, beds and mattresses first make your eyes round, then square, and then begin to look towards the exit. We run away from here until the seller comes up and starts telling us how cool they are. But there are cases. There are. It was thanks to this that we became the owners of the Perseus sofa. This happened a year ago. It's time to draw initial conclusions.
created in the early 90s of the last century. It develops and produces bedding and furniture, including beds, sofas, mattresses, and linens.
Under the leadership of the American concern Leggett & Platt, springs for mattresses are manufactured. Swedish specialists help produce folding mechanisms.
Askona has a well-promoted website, which helps attract customers. An extensive network of selling organizations has been formed, numbering a huge number of consultants and managers.
Orthopedic mattresses "Ascona"
Askona produces various orthopedic mattresses. One of them, Victory, is created on an independent spring block. It has 550 springs per bed. The medium firmness of this mattress is suitable for many people.
Elastic polyurethane softens the coconut fabric that is inside. The height of the mattress is 20 cm. On top it is covered with a layer of cotton jacquard impregnated with a special product. It removes moisture, helps maintain a natural microclimate, and removes the electrostatic field. The mattress has a reinforced perimeter, which allows it to retain its shape longer.
Sofas "Ascona"
Typically, orthopedic mattresses are sold with beds or separately. Specialists from the Askona concern have created a sofa bed with a similar type of mattress. The result was an orthopedic sofa “Ascona”. User reviews indicate that it is comfortable to sleep on at night. A wide sleeping area and anatomical mattress allow you to rest well. During the day, the assembled sofa is compact. It is comfortable to sit or relax on it. Transformation mechanisms help change the shape of a piece of furniture. They make it possible to easily fold and unfold the Askona sofa bed.
Reviews from many customers indicate that they like products from Askona. They buy children's beds and sofas for the family and recommend them to their friends and acquaintances. Many people like orthopedic mattresses and pillows. Consumers note that the products have been used for several years, and their appearance has not changed at all. Buyers say they wake up feeling rested. Back pain goes away, sleep improves. Consumers thank the company’s employees and hope to continue cooperation with it in the future by purchasing manufactured sofas.
Negative reviews
Not everyone was happy with the purchase of Ascona furniture. Customer reviews also indicate that ordered goods are not delivered on time. Managers ask you to be patient a little, and this goes on for several months. At the same time, the contract specifies the amount that the supplier will have to pay to the buyer for storing his order in the warehouse for one extra day. This is a thousand rubles. There are no reviews that anyone was actually paid such an amount, that is, when delivery was late, no one was given a thousand rubles per day of delay.
It happens that company managers act inattentively or try to deceive a buyer who wants to purchase manufactured sofas. Reviews tell of cases where the price turned out to be significantly higher than what was indicated in the catalog. Buyers find out about this after they have made the first payment. It is not possible to get the money back. All that remains is to pay the required increased amount or donate the money previously paid to the company. The difference in price may exceed the original price that was declared for the Ascona sofa bed!
Reviews from many consumers indicate that the specified warranty period is a fiction. In fact, the company does not guarantee anything and is not responsible for the quality of its products.
Reviews from other customers indicate that the products were delivered on time. There appears to be significant variation in the quality of service across different outlets. The quality of the delivered products is of great importance here. If it satisfies the buyer, then there are no problems. And when defects and breakdowns are discovered, the company’s employees do not react as required.
There are complaints about the quality of the products. Buyers say that when assembling a sofa, its parts cling to the base. There is an increased risk of tissue tearing at the contact points. It is very difficult to assemble such a sofa.
Breakages resulting from assembly are not considered defective, and money will not be returned for a faulty Ascona sofa.
Reviews from some customers indicate that the product falls apart after a few weeks. The bottom of the backrest collapses, the legs fall off, the eco-leather breaks through due to mechanical damage.
Many users complain of a strong unpleasant odor from the mattress. It does not disappear for several months. It is not possible to return it to the manufacturer because he does not want to return the money.
The company does not respond to calls to change or repair the Askona bed or orthopedic sofa.” Reviews say that sometimes instead of the ordered model they bring another one, “what was there.” If the buyer complains, he is offered to make a replacement at his own expense. That is, unload, transport the received piece of furniture, load, transport, bring in and fold the new one yourself!
The nature of squeaking and ways to deal with it
Creaking in a sofa can occur when homogeneous materials – wood or metal – rub against each other. The difference is quite easy to hear.
If the creaking comes from the metal transformation mechanism
, its rubbing parts are usually sufficiently lubricated with machine oil. Actually, such preventive lubrication should be done from time to time without squeaking.
If the springs creak
, then you need to understand what kind of springs these are.
Independent springs
do not touch each other - therefore, they can creak only when they are very ancient, or when they are initially of poor quality, which is extremely rare. It is impossible to restore independent springs; you can only replace them in a specialized company. This is a fairly expensive repair, but if you want to keep your sofa in working condition, it will have to be done.
Dependent spring blocks
are more vulnerable and can begin to creak, even when they are still able to serve for five to ten years. When such a squeak appears, it is often easier to change the sofa, because professional replacement of a block with reupholstery will cost about 35-40% of the cost of a similar new model. Or you need to get ready for painstaking independent work, which takes a non-specialist about 7-9 hours.
- The fabric and filling are carefully removed from the seat (2 hours)
- Between the springs and the base, a foam rubber or batting gasket is made (0.5 hours)
- if some springs are deformed, they are given their initial shape using pliers (1 hour)
- if the ties between the springs are deformed, they are tightened in the same way and returned to their original state (1.5 hours)
- all spring cups are filled with pieces of foam rubber - entirely, but not end to end (1.5 hours)
- if there is a suspicion of friction between the cups and the horizontal springs, additional pieces of fabric are placed in these places (0.5 hours)
- the filler is returned with sizing in place, the fabric is secured back with staples (2 hours)
If during repair it turns out that one of the springs is broken, you will not be able to replace it. However, the probability of such an unpleasant discovery is approximately 1:3, so zealous owners can easily try to deal with squeaky springs on their own. But this needs to be done at an early stage, otherwise the deformations risk becoming irreversible.
Wooden parts of the sofa
can creak for three reasons:
- frame parts have dried out or cracked - due to the presence of knots, changes in humidity, poor design of the sofa or excessive loads on it
- the joints between the frame parts or between the frame and the base of the sofa have become loose - from time to time or due to poor quality assembly
- the base itself has bent or moved - due to rare jumpers or insufficient quality material
In all cases, repairs can be done on your own in a few hours, but you need to stock up on materials in advance.
Frame
restored using birch plywood strips (6-10 mm thick, width and length - according to the part being strengthened). The strips are placed on the sanded part using Moment-Stolyar or PVA-Super glue, and after the glue has dried, they are screwed on with self-tapping screws. It is better to strengthen the problematic part on two or three sides. The corners of the frame are reinforced with metal perforated corners of the maximum possible length
Loose joints of parts
tightened, if necessary, replace the screws with bolts. If at first glance nothing is loose, but there is still a squeak, you can place thin felt pads between the wooden parts or carefully coat the joints with wax.
With a small number of jumpers in the base
additional ones are installed (wooden or thick birch plywood). The jumpers are attached to the metal corners with self-tapping screws. If the base is swollen, a hole is made in the middle of the problem area and an additional jumper is attached under it.
Adjustment of Ascona sofas
Particular attention in customer reviews is paid to the assembly and the ability to adjust individual elements.
Fastening to wooden parts occurs in several stages. For this, there are two types of holes: round and oblong. According to the technology, the connections are first placed along the oblong ones, and then they are fixed along the round ones.
“Specialists” from “Ascona” install only longitudinal connections, and not directly, but obliquely. Because of this, it is impossible to unscrew the screws. In addition, their heads are knocked to the side. It looks like they are being “twisted” with a hammer. The purpose of the cracks under the fasteners remains a mystery to buyers.
Contacting the company at various levels does not bring any results. Such sofas continue to deteriorate because it is not possible to repair them.
Preventing squeaking
Have you done some serious work and your sofa continues to squeak? Then follow the general recommendations:
- Disassemble the entire frame, replace damaged parts, lubricate the fasteners and assembly mechanism with technical oil or paraffin. The gaps between the dried wood can be filled with PVA glue and left until it dries completely.
- Install additional jumpers.
- Place a layer of foam rubber under the spring block on the plywood bottom. Add foam rubber to the internal depressed areas of the block.
- Assemble the structure carefully.
Taking these steps at home will help extend the life of your furniture.
Warranty service and repair system
A small number of consumers manage to find and see the results of its activities. Often all the work comes down to drawing up a report of defects, which are soon rejected for some fictitious reason.
As buyers found out, the service and after-sales support are practically non-existent.
You cannot buy a new part to replace a broken one after receiving a warranty repair refusal, because sellers do not offer them separately. And the warranty service doesn’t sell either, because it’s not their business.
It is, in principle, possible to reach the sellers, but they promise to respond in 10 or even 20 days. And so several times in a row. Some dissatisfied customers disappear with this form of communication. Almost none of those who left write reviews that he was able to finally achieve a solution to the problem. More often than not, people say that they will never contact this company again and do not advise others to do so.
The new sofa creaks a lot, is it possible to get a refund for its purchase?
We bought a sofa, 4 months passed, it started to creak, we wrote a complaint to the store, a master came, drew up a report and shot a video. The answer came that our floor was allegedly uneven, due to improper use. What to do? If the purchased sofa turns out to be defective or has other manufacturing defects, it is returned to the seller. Usually this procedure occurs without any particular difficulties, since the seller does not want to spoil his reputation and will not cause trouble with the buyer. Remove the mattress from the sofa and thoroughly lubricate all joints. Unfold and fold the sofa several times to allow the liquid to penetrate into the moving elements of the structure. Gently wipe off excess lubricant with a rag or paper towel. We bought an Ascona sofa, after 3 months it started to creak, I wrote a complaint, they came and lubricated it. Two weeks later the creaking came again. The instructions say that squeaking is not a defect. Tell me, in this case, is it possible to make a refund?
Straight and corner sofas
All sofas from Askona can be divided by shape into straight and angular. Typically, both types of products are developed within the same model. Corner ones differ in that they have a continuation on one side, protruding forward. Often it can be installed on one side or the other, depending on the location of the room and the sofa.
The advantage of such models is their original appearance when assembled and a large sleeping area when disassembled. The side part is added to the central one, forming a single whole with it. Buyers love the sofas we produce. Reviews indicate that many people choose corner ones.
Let's look at various models of Ascona furniture and reviews of them.
Is it possible to return and replace the sofa with a 3-year warranty if it creaks?
What is the warranty period for the sofa? According to the ZPP law, it is necessary to find out the cause of the defect and in case of a manufacturing defect, exchange it for a new one or return the cost.
In general, talk to the director." Please tell me how the exchange (replacement) should proceed correctly, is the warranty void? Or is it better to immediately return it before the warranty expires? After all, it's a factory defect. Thanks in advance.
The procedure for filing a claim consists of meeting several conditions: In general, contacting the seller must be specific and precise.
Sofa "Karina"
One of the most purchased and popular among the company's products is the Carina sofa (Ascona). Reviews from many customers speak of the joy and convenience brought by the purchase of this furniture. People like the opportunity to choose the most suitable model (straight, angular, with a small canape). However, not everyone liked the “Karina” (“Ascona”) sofa. Customer reviews indicate that often the main sofa cover differs significantly in color from the armrests, sofa cover, backrest, and decorative pillows. This fact can be regarded as an original design solution. But this is not observed on the demo models in the catalog. Therefore, buyers are not satisfied with this option in most cases. They turn to the company's managers demanding a replacement. And then it turns out that according to production standards, such a difference is allowed and is not considered a defect. So buyers are forced to use what they got. Therefore, many people have unpleasant associations with the Carina (Ascona) sofa.
User reviews indicate that critical comments on the company's website are quickly deleted, and their authors are blacklisted so that they can no longer express negative opinions.
Users encounter another problem a couple of weeks after purchase, when the Karina sofa (Ascona) begins to creak. Customer reviews indicate that the creaking is getting worse every day. This happens even when no one is jumping or skipping on the couch. It is comfortable to sleep on, but it is not advisable to roll over in your sleep. Again, squeaking is not considered a defect, judging by the information in the passport. But who thinks, when purchasing a new sofa, and an expensive one at that, that he will encounter this problem soon after purchase?
What is provided by law
We bought a sofa in the Stylish Sofas store in Nizhny Tagil. The purchase took place in August, six months later cracking and squeaking noises were heard in both pillows, a folding sofa, an extendable one, the price was 46,000 rubles. We came to the store to file a claim, the seller said that the director would come to the house himself and check on the spot. Time passed, no one came, then they had one thing, then another. The owner arrived on 05/17/19 and checked the sofa. I personally filmed the video and called the furniture factory. As a result, they took away two pillows on which we sleep, they said that it was a factory defect, and in a month they would bring new pillows from the factory. Today they called me and said that they would deliver the goods on 06/20/19. I clarified about the guarantee, according to the law of the Russian Federation, the guarantee is extended from the moment of exchange or replacement of these pillows, to which the seller replied, “No!” In your situation, it is necessary to competently draw up a claim. After a well-drafted claim, the seller in most cases returns the money. Requirements of current legislation. Dispute resolution procedure. Pre-trial and judicial procedure. Guarantee. Statute of limitations.
Sofa Galaxy
Many buyers complain about the purchased Galaxy sofa (Ascona). Reviews say that there are crooked seams in the center of the cover, rolled edges, and the ribs of the mattress are not reinforced.
The products do not have a passport, so it is impossible to find out what this anatomical Ascona sofa is made of. Reviews indicate that, despite the presence of an act for replacing the cover, no one brings it for several months.
Buyers describe their months-long ordeal to deliver sofas of this model and to eliminate shortcomings. They regret that it is uncomfortable to sit on. The feeling is as if the person sitting is sliding out of the seat. We couldn't find any positive reviews about this sofa. It’s probably not for nothing that it was discontinued.
conclusions
As you can see, manufactured sofas have a mixed reputation. Reviews note:
- low level of service;
- delivery delays;
- incomplete set of products;
- delivery of the wrong models that were ordered;
- poor quality assembly (maybe that’s why the frame is delivered already assembled, which causes other problems)
- the frame cannot be lifted up the stairs in a private house;
- a large number of operating restrictions that do not provide a chance to win a case against the company in court;
- poor warranty service;
- lack of service after purchase.
